Easy to navigate Easy to navigate, with details of plans explained nicely. My only complaint is to have dual options for the policy to be sent by Email and regular mail.

Straightforward Travel Insurance This is my second purchase of travel insurance from Generali. The website is simple and easy to navigate. One suggestion: the optional rental car insurance should be selectable, not assumed to match the entire vacation time. Also, the traveler's ages may increment between the insurance purchase date and the planned travel date.

The ease of purchase The ease of purchase. Still have not received an email confirming the purchase.

I’ve purchased your travel insurance… I’ve purchased your travel insurance previously, and was pleased.

Medical issue I was unable to travel at the last minute because of an unforeseen medical issue. I placed a claim and uploaded the required documents. I was told a doctor’s note was not satisfactory and needed to submit a physicians statement which I did both on their website and via email. They then finalized my claim with no further explanation. I cannot now get either phone or email response to my questions. Generali promptly processed my claim and forwarded payment after I gave them a one star review on Trustpilot. I question why the same prompt service was not available initially.