They do not know what customer service… They do not know what customer service is. I returned my license plate from my 2018 Nissan Sentra. After over two months of waiting for a check from MVD, I called 1 Stop on 43rd ave & Bell Road and spoke to an extremely rude person. She loudly interrupted me, saying that I needed to go to adot.gov and hung up on me! I spent about 50 minutes and paid a $3.00 fee at adot.gov but i didn't know my plate number, so I called 1 Stop again and asked the girl if she please lookup up my plate number. She said "OK, Please Hold". I was on hold for 50 minutes before giving up. This place is the worst for customer care that I've seen all my life, and I'm 66 years old.

Awesome customer service by jennifer The agent- Jennifer was fantastic at helping me out very polite and professional. Only thing that was disappointing was the amount of money my love was approved for. Other than that it was a very pleasant experience. I would highly recommend Jennifer for a G.M. Position

A very satisfied customer I was treated with professional courtesy and the terms of the loan repayment are reasonable for me to complete with all of my other financial obligations. I was in and out in a matter of about 90 minutes with cash in hand. Thanks 1 Stop Title Loans!

Store 14 I had an overall great experience. I have never done something like this before and they were very detailed in every question I asked. It made me feel leaving with some security knowing my title is in honest hands. Elsie & Jennifer were both friendly and made it a good experience. If ever I'm in a bind again I will come back. Michelle

You are approved for one amount over the phone but deceptive practice when you arrive in person - its a lower amount - unfair! I was originally approved for $850.00 over the phone! I called back and reconfirmed it was approval for $850.00 even noting what my payments would be over a 12 month period. However, when I arrived for my loan at 4385 W. Bell, Glendale, AZ to pick-up my $850.00 much desparately needed loan - I was EXTREMELY DISAPPOINTED - Deceptive Practices is unacceptable as I was deceived and was told I was approved for $550.00 only. A whole $300.00 short of what I was originally told and reconfirmed by two people! I proceeded with the $550.00 loan but was sincerely looking for the $850.00 loan in which I was approved for with payments of $147.54 as quoted. So I just wish these places would not deceive consumers with deceptive practices!