Handle my problem very simple and we're… Handle my problem very simple and we're very accommodating

WORST company ever So I purchased a warranty for my club breaking, my club broke after normal use and they blamed it on a manufacturer defect and wouldn't replace it for me and offered no additional help but basically scamming me.

Very good shipping insurance Very good shipping insurance! I got a bottle of cologne that leaked out during shipping and I was sent a replacement asap! Great company!

They will try to weasel out of a claim - NO HONOR Spent nearly $300 on a five-year protection plan on a $6k sectional. Shortly after receiving the item I noticed a tear/puncture in one of the cushions, but I do not know the cause. Could have been a defect from manufacturer, could have been caused during delivery, could have been after when I was getting the rest of my furniture back in place. When I filed a claim it was immediately denied - they cited fine print clauses saying that they do not cover delivery damage or manufacturing damage. So basically they will assume it is not covered first, rather than honoring coverage, if the cause is unknown. Plan specifically says it covers rips and tears of indoor furniture. Very deceptive business practice.

Good investment to protect my gear. The entire process, from getting the purchase confirmation to submitting a claim and claim follow up is simple and doesn't require a lot of time, everything is well documented and communicated through emails. The web site is well designed and information is easy to find and submit. Responses from customer service are prompt and on point.