Humans answer the phone at biBerk Justin was very helpful and transparent. I appreciate his patience and the way he broke things down into simpler terms. I'll take the human customer service experience over automated customer service any day.

Beware Big Company No Concern for Small Business Purchased the insurance from BiBerk let them know I needed an additional insured added and a simple statement place under description of operations took hours to get the additional insured added they failed to put the statement under description of operations spent over 2 hours on 4 separate phone calls explaining what I needed done. They sent over another COI without the statement needed to secure the business license spent 44 minutes on the phone to be told they could do it but it would take 2 to 3 business days to take care of it. That delay is resulting in an additional week or more to secure the business license . Unfortunately we paid the full year up front so we will be changing to an insurance company that is not so big and that employs enough people to handle a simple request in a timely manner. They said that was the policy and no one could do anything to expedite the process. Beware I would never recommend them to anyone. If they would have done as asked the first time there would have been no problem. They made the mistake and really didn’t care if it held up our business license.

Business Insurance Justin Oliver helped set up my business insurance. He is wonderful! Highly recommend working with him.

The customer service is immeasurable The customer service is immeasurable. I had an issue with my policy that I could not figure out. I called, spoke with Alisha, and she was able to resolve my issue immediately. Alisha was patient, professional and very courteous. It is rare to receive that level of service these days. biBERK, a Berkshire Hathaway Company, tailors your policy for your specific business needs. I highly recommend BiBerk

Nothing I had a hard time understanding how the company is operating. I don’t understand the company wasn’t able to to add the drivers names on the insurance card.