I contacted two separate agents when my… I contacted two separate agents when my cat began sneezing, intending to ensure coverage. Animalia informed me of a 5-day waiting period, assuring coverage for pre-existing conditions. Both agents affirmed coverage for the cat's condition, stating it was treatable and not excluded.After waiting the specified period, I took my cat to be examined, incurring a bill of over $200. With a $200 deductible and a 10% copay, I anticipated coverage. However, I received a confusing 3-page letter that vaguely addressed fraud accusations, leaving my coverage status uncertain.Even if coverage exists, the letter indicated a year-long exclusion for any current illnesses, including minor issues like sneezing. Attempts to reach the adjuster for clarification proved futile, adding to the frustration.To complicate matters, the review agent altered my deductible from $200 to $500, subsequently denying coverage and attributing the previous letter to a typo. The denial of insurance for a simple cold feels punitive, prompting me to explore alternative options. Update, reviewer reached out to advise me that because of this I have been denied coverage SHE cancelled my policy. UPDATE RESPONSE TO LAST COMMUNICATION: Update Request: Could you please share the telephone trace number used for reviewing my call records before making public accusations? Additionally, the adjuster's report explicitly mentions "denial of coverage." If it were a matter of claim rejection, the language would have indicated a denied claim, not coverage. Moreover, when I requested documentation, the adjuster's reply was unprofessional. I was informed via phone that my online review must be removed or face negative consequences. I welcome the sharing of these phone records and transcripts at your earliest convenience. Also, the post-purchase alteration of my coverage was not a typographical error; it seems you were not anticipating my having a screenshot as proof.

Haven’t filed a claim yet The sign up was easy and the policy terms are good. I haven’t filed a claim yet so I can’t speak on that part. I guess that’s the most important part really. I’d update my comments once I need to go thru a claim.

It's what I needed It's easy enough to use, and inexpensive compared to many other companies. I only wish it had a customer portal. I was informed that they're working on that very thing, so my rating might change later!

Animalia is super! Animalia is super! They are courteous, helpful and communicate about your claim. I received confirmation emails and updates. It was an easy process. I totally recommend their services.

Great experience This is the 1st time I purchased pet insurance. Fellow pet owners say it’s a scam. My first claim I submitted paid my deductible and submitted my invoice and they took care of the rest. From submitting claim to getting my refund no issues. My pet peeve is communication they when above and beyond even contacting me just to check in on my Gio