Great experience This is the 1st time I purchased pet insurance. Fellow pet owners say it’s a scam. My first claim I submitted paid my deductible and submitted my invoice and they took care of the rest. From submitting claim to getting my refund no issues. My pet peeve is communication they when above and beyond even contacting me just to check in on my Gio

They only cover non prior existing… They only cover non prior existing conditions. Because my pet developed the symptoms of the problem slightly before I could get an appointment with the vet, Animalia claimed my pet had an existing condition and would not cover the charge. It was NON emergent so I couldn't get the appointment for a few weeks. What a scam. DO NOT SIGN UP!!

I was kept informed on the status of my…Julie & Emily were Great ! I was kept informed on the status of my coverage in a timely fashion & correspondence was detailed & clear.

It's what I needed It's easy enough to use, and inexpensive compared to many other companies. I only wish it had a customer portal. I was informed that they're working on that very thing, so my rating might change later!

I haven’t really received any emails… I haven’t really received any emails except for when I signed on so I don’t really know how to get on your website and file a claim or the benefits. I really don’t have an app to download. It’s taking me 10 minutes to Google who I signed up for pet insurance with.