Totally by the book - In their favor! When I first got the policy I took my truck in for two problems 1. front wheel bearing going out and 2. Leak in the cooling system. Was told that there was a grace period after purchase of the service agreement so nothing would be covered. Second months the computer to the heater went out while I was out of town - tried to call for service however no one answers over the weekend. Turns out the AC would be covered but, not the heater. Third - in the middle of a snow storm in the mountains of New Mexico my wife got stranded when it appeared the battery died. After the purchase of a new battery, it was discovered the alternator had failed. Miles away from home and in a blinding snow storm we managed to find a mechanic that could indeed fix the problem. We had to get a room for the night however, we did not have the number to get permission to have the alternator repaired. After getting it repaired we called to find out the alternator is in fact covered however, because we had not called to get permission our claim was denied. My policy is totally paid in full but, to date not one claim has been accepted by Auto Service Agency. In fact the staff is rather rude and curt as they state over and over that it is my fault and, they do not make exceptions. I am out $2,500 and they find it very easy to say no.

Auto Service Agency I am very satisfied with Auto Service Agency and their staff. Top notch all the way. Anyone you speak with is absolutely fabulous when it comes to help or just answering general questions. Sincerely, Rick Meyers

Satisfied customer It has been about a half of a year now that I have been with Auto Agency and I am pleased. Recently bought my vehicle in for service at a local dealership and they handle it with ease. I highly recommend this extended warranty coverage to anyone who's in need.

How pleased I am. I was extremely pleased with the service and willing to work with me. Jennifer was an angel in helping me with her product knowledge! I would recommend this vehicle warranty company to everyone who wants further protection on their vehicle, to give you peace of mine! Thank you Jennifer!!

Great customer service and they cover alot for the amount of money that they changed Customer service explain to me in detail every question that I needed answered and went over my policy with me detail by detail. He took a lot of time with me because I had so many questions. He addressed all of my concerns and was very friendly and made me understand exactly what I was getting you for the amount that I was paying every month. They had a great affordable plan for me, thank you United Auto Service I feel much safer having you by my side.