call I called to cancel my contract, which I hated doing but there is no way I could afford it anymore. I explained to the rep. (Jesse) that I had dealt with you'all before and ALWAYS was treated very well. They always went overboard to help figure out ways I could continue my contract. But this last call, I knew there was nothing that could be done. I told Jesse that and that she didn't need to try to figure a solution out for me. The one thing she mentioned was a "deferred payment" but I said no. She was VERY helpful and very respectful of my situation.

Totally by the book - In their favor! When I first got the policy I took my truck in for two problems 1. front wheel bearing going out and 2. Leak in the cooling system. Was told that there was a grace period after purchase of the service agreement so nothing would be covered. Second months the computer to the heater went out while I was out of town - tried to call for service however no one answers over the weekend. Turns out the AC would be covered but, not the heater. Third - in the middle of a snow storm in the mountains of New Mexico my wife got stranded when it appeared the battery died. After the purchase of a new battery, it was discovered the alternator had failed. Miles away from home and in a blinding snow storm we managed to find a mechanic that could indeed fix the problem. We had to get a room for the night however, we did not have the number to get permission to have the alternator repaired. After getting it repaired we called to find out the alternator is in fact covered however, because we had not called to get permission our claim was denied. My policy is totally paid in full but, to date not one claim has been accepted by Auto Service Agency. In fact the staff is rather rude and curt as they state over and over that it is my fault and, they do not make exceptions. I am out $2,500 and they find it very easy to say no.

Great customer service and they cover alot for the amount of money that they changed Customer service explain to me in detail every question that I needed answered and went over my policy with me detail by detail. He took a lot of time with me because I had so many questions. He addressed all of my concerns and was very friendly and made me understand exactly what I was getting you for the amount that I was paying every month. They had a great affordable plan for me, thank you United Auto Service I feel much safer having you by my side.

The true hagglers Yes I can say it was great the young that did the haggling with me allowed me to receive a low down payment and low monthly payment to make and he was excited and also threw in a personal story about his father in-law to were the man had so many miles on the vehicle and blew the engine and didn't have coverage and now has to pay a high cost to repair it. Needless to say the man will probably junk the car. Thank you that's all

Excellent Customer Service The customer service at Auto Service Agency was excellent! The young woman who answered my call was friendly, helpful and knowledgeable. She went out of her to find answers. Although the response was not what I was looking for, she found a compromise that was satisfying, and I hung up the phone feeling like a valued customer.