Sana Cares My first time using Sana, we had a little snag as the provider requires additional information. The Sana team has been extremely responsive and helpful in working to get things sorted out. Five stars for personalized care from an insurance company! Who even knew that exists?!

I did eventually get the answers I… I did eventually get the answers I needed but it took much longer than I had hoped since I was in the middle of trying to get some appointments scheduled.

Be Prepared! CONS: SmithRx is Sana's prescription benefits manager. Be prepared to put a lot of work(phone calls, emails, etc) to get precriptions approved. Also, as a Type 1 diabetic for 30 yrs I find SmithRx to be a company who is only about the financial bottom line. They have denied every presciption my Endocrinologist of 30 yrs has turned in. They have denied every Rx only approving the cheapest, generic form of the drug. I have difficulties trying to find out what drugs are approved on their formulary list. I am 52 yrs old and have dealt with many ins. companies through my years but this is the first company that has truly made me feel my health is of no importance to them - it is about the bottom dollar amount only! PROS: For the medical side of Sana, I have not used it alot but so far have had no complications.

Gina Battista Gina Battista - Customer Success Manager is what made a very difficult renewal, much better than what it could have been. Gina did her job above and beyond the call of duty. Her service and professionalism excellent on all counts and very much appreciated. Even when the client became difficult, Gina kept her composure and completed the renewal - 5 STARS!

My PCP can't get anyone to answer the… My PCP can't get anyone to answer the phone and see if my benefits are available and if they're in network. SANA also does not cover weight loss surgery, so far I'm very disappointed with SANA and don't see things being better anytime soon.