When putting my zip code in for dental… When putting my zip code in for dental and eye doctors not only did my local doctors not come up but I would have to travel over 35 miles to LaCrosse or Eau Claire to find either of them.

Great Service Honestly we have liked everything about the SANA experience. The customer service is what is key with me, and it has been very reliable, consistent, and quick. On a personal level, I only had one issue all year and that was with DME with the Sana Care, but that was resolved and was still relatively timely. I heard almost all positive comments from our employees and we were very grateful to be able to remain with Sana for another year.

Sana forced me off my established meds Sana has forced me off a drug that I have been established on since Dec 2017, onto a cheaper version that I am not tolerating well, and gives me no options to address the situation. Their response is nothing short of "tough, get over it, there is nothing you can do about it - we have the power over you, not vice versa." I have THREE meds available to me that I can take for my condition. Or, I can have a liver transplant. How's that for 'options?'

Sana has been a GREAT choice for us Transitioning to Sana was a huge leap for us. We were used to being insured with the major health insurance companies. After having Sana the last two years, we are very happy we made the change. Not only are we saving money, but the Sana customer service is amazing. I am very confident to have our staff contact Sana if they have questions. Not only that, but their website & dashboard are very easy to use. The renewal process has been easy too. I would highly recommend Sana.

Be Prepared! CONS: SmithRx is Sana's prescription benefits manager. Be prepared to put a lot of work(phone calls, emails, etc) to get precriptions approved. Also, as a Type 1 diabetic for 30 yrs I find SmithRx to be a company who is only about the financial bottom line. They have denied every presciption my Endocrinologist of 30 yrs has turned in. They have denied every Rx only approving the cheapest, generic form of the drug. I have difficulties trying to find out what drugs are approved on their formulary list. I am 52 yrs old and have dealt with many ins. companies through my years but this is the first company that has truly made me feel my health is of no importance to them - it is about the bottom dollar amount only! PROS: For the medical side of Sana, I have not used it alot but so far have had no complications.