Excellent coverage and review of loss. I insures an Antarctic trip taken January 2022, which was terminated early due to Covid on board. I was informed I has 1 year to submit claim with all the documentation for lost day (10% of trip), submitted it 8-9 months after the fact. Claimed reviewed with 4 weeks, and paid the lost 10%. No fuss, no muss. Only travel company I use now.

We purchased insurance for our Israel… We purchased insurance for our Israel trip. Israel came under a Terrorist attack 6 days before we were to leave. Quest was our travel company and and Quest is 100% nonrefundable, which is why we purchased the insurance. After sending all kinds of documents to TravelEx requesting a refund I have still not heard from them. Still unsure if we will be getting a refund. That trip was a lot of money and we were unable to go for circumstances way beyond our control.

I needed to make changes to my policy… I needed to make changes to my policy due to work conditions while overseas. The communication delays and general difficulty in connecting with a person as well as Travelex policy on changes made this difficult. My work changes quickly and I need to be able to make changes to my policy easily.

Fortunately didn't need to use Fortunately didn't need to use. When I needed to make a change, the person I spoke with was very helpful, and I received the changed coverage almost immediately.

A representative was very smooth to… A representative was very smooth to answer questions to process my claim. It was easy to understand what I need to prepare for my claim. Once I submitted my information, I received an e-mail to tell how my claim will review from the review team. After about 2 weeks, I received an update by e-mail. It described how my case was reviewed and I totally understood a result of my claim. I was really happy that everything went well and fast. I will definetely use your company when I do the next trip! Thank you!