Very disrespectful. This company has is a TERRIBLE Claims department. Which is the most important department since that’s who you need to deal with to get your car repaired. My car’s dealership spent hours on hold waiting to speak to someone. They couldn’t reach anyone to file the claim, so I had to call them directly and spend hours trying to reach them. After the dealership was finally able to get in touch with PMC, they were told they need to send an inspector. The whole process will take about a week and a half if we are lucky to get our car back by then. The rental allowance is only $30 per day, which is not enough for even a compact car. We are a family of 5 with little ones, so we are full of car seats. Which means we need a bigger car, but of course with that allowance we wouldn’t be able to get it. With that allowance we would not have enough for even a bicycle… nowadays it’s ridiculous they pay so cheap towards rentals when we know with inflation rentals start at $85 for the smaller car. At least in our area. After calling the claims department and wanting to know all the details, I couldn’t understand why they would take so long to send an inspector and to approve the claim, he started laughing at me and telling me “you are so funny, you should become a comedian” you could imagine how upset I was, cause my situation obviously has nothing to laugh about…. After laughing and laughing and calling me “funny person” he just hang up on me. I called back the “customer service” department and asked to speak to someone to make a complaint, they transferred me to the same guy…. It was very frustrating, I didn’t want to talk to that guy again, cause I don’t want him to retaliate against me and deny my claim…. This is a very disrespectful and worthless company that I have been making payments every month for over 3 years. Now that I’m finally trying to use them, they are literally laughing at me…. Just HORRIBLE. Save yourself a headache and get someone else. This company has a C in BBB for terrible customer service. I guess I should have checked those reviews before falling for it… After my car gets fixed I will be dropping them.

Oil change and tire Rotation I had a hard time reaching on line and phone calling but finally I did reach some one and I was vey please with the fast response on my oil/tire rotation refund response I am please with your company some folks have computer problems even on line. thanks Much here Al Hall

Reimbursement on tire rotation and oil change. Recently got my car’s tire rotation and oil change with the reimbursement option. I wasn’t too sure how it worked but customer service told me that the digital card was my reimbursement and I could use it online within 30 days although the email says it has to be used within 7, and that it can be used multiple times until the balance is $0. That helped a lot to know that for future references.

Best Promotional Email I ever Opened I had my car towed to Hendrix Chevrolet when it went completely dead. Found out tat y alternator went out. Gave them my card and they contacted your offices. Even the service rep at the dealer was impressed with how smooth everything went. Instead of paying 900.00 for services I paid 238.69. That's a big difference from what I was looking at. Thank you so much. Best promotional email I ever opened!!!!!

Received first oil change quickly from… Received first oil change quickly from jiffy lube, they called confirm me as a customer I was only there 20 min. Also free of charge there were other minor things I need, I was informed, one critical thing please get better on customers need to speak to a live person. The elderly does not do portals well