At Wits End I am at my wits end with SBLI. Through repeated phone calls and a written policy surrender request I have made it clear that my term policy should terminate. Even though SBLI has acknowledged surrender of the policy and confirmed that the premiums are paid in full, I continue to receive Premium Due (and over due) invoices. I was told at one point by SBLI to ignore them, but they keep coming! Thanks for your response which suggests that you have taken steps to clarify your process. So, I must be just be confused. I have kept all of the documents sent and a timeline of my conversations with SBLI. All I wanted to do was to terminate a term policy. Crazy that I had to take affirmative steps to terminate a term policy anyway. The lesson for anyone interested in an SBLI term policy is that you have to spend considerable time and effort to actually terminate a term policy. It’s crazy. Thanks for the apology!

Superb customer service by phone I called and received superb customer help from Erica B. She answered all of my questions and updated my profile information, and helped me log in successfully. All within just a couple of minutes. And she was SO pleasant. Thank you!

Lots Lots - hard to get live voices - tons of mistakes on my personal information- no interest of earning my business- - I had to push to make it happen - I would not recommend you guys to other people

They did not confirm with me if I want to push through with increased quoted premium My quote of premium was 3x the usual amount, because of 1 abnormal lab result. That is okay. What is not okay was they cancelled my previous coverage and replaced it with the expensive one without asking me if i want to push through with the changes.

My agent, Jo-Anne Corcoran, was timely in connecting with me, courteous, knowledgeable, supportive, and consistently kindly in communicating and helping me navigate through this process. Customer Service was very helpful, the one time I called. I'm thankful my agent, Jo-Anne Corcoran, said she'll continue to be my agent even after the policy acceptance. I am apprehensive about "signing on-line". I would rather have used a hard copy to sign, as well as one to keep without having to print it off myself. I appreciate that your underwriters are thorough.