Poor Customer Service The payment process was a mess, Fetch pet charged me twice and did not share the Policy Confirmation, I had to call them and made me wait more than 30 minutes, I used the chat and finally I got someone that helped me reviewing it, however she told me they never received the first payment!! Will have to dispute the first charge they made. I really hope this is the only bad experience I have with them.

Less stress about Vet costs = more quality time with my pup. I have had Pet Plan/Fetch pet insurance for my dogs for the last 15 years and have never been disappointed. The process to make a claim and get reimbursed has always been effortless and quick, and I'm referring to illnesses and surgeries in the thousands. Most recently was a dental surgery and cleaning for my youngest pup, who is now 6 yrs old, and needed a few teeth removed due to a jaw bone issue. The Vet's office emailed me the invoice and all the paperwork/Dr's notes for the procedure, which I just forwarded to my Fetch account and submitted. I received the payment directly to my bank account within 2 weeks! Fetch has made paying Vet bills a lot less harrowing, it's actually a breeze.

Not Useful I got fetch insurance last year for my cat, after an accident he had (vomiting and diarrhea - which he did a through examination and nothing was found. He also did some precautionary treatment) A year later, again he has some vomiting and diarrhea (since basically that’s the main starting issue with the cats) and the insurance does not cover it since it’s a continuous issue. If no disease were found and all precautionary treatment were done, how this can be a continuous issue? Seems like for any issue with the same symptoms, my cat won’t be covered! Cause it’s a continuous issue.

Easiest claim submission process Easiest claim submission process. All claims have been paid or approved accurately. Customer service is helpful when needed - you can actually talk to a person!

AWESOME Customer Care Gerrone was AWESOME! He answered all my questions and took great care to help and assist me with my inquiry. He was very conscientious and professional in his approach and really worked to help me with my beloved chihuahua, Sargent :) Certainly recommend calling the carrier should you need any help. My customer advocate, Gerrone, was patient, kind, and provided the utmost service! He took extra steps to assist me and was a pleasant person to speak with, which is rare these days when you have questions! I am beyond happy and will recommend without hesitation. Thank you!!