They were great until a few years ago. They were great until a few years ago. Now its no response unless pushed and even then its a non-response. In short, I've been chasing them for a month about how much of my windfall I can keep in order to go ahead with applying for a mortgage, that I'm now being chased by my landlord about. The only response I have received was a non-response at 5am, to which I immediately replied due to the fact I was awake at that time. I asked clearly what information I needed for I could go ahead with my application and still I haven't received anything. It took 3 weeks to receive a non-response. I've had previous issues with them hounding me for my annual review - despite the fact I had already sent the information. I have even sent chaser emails and requests for confirmation and had nothing, except them threatening to fail my IVA. I will be submitting a formal complaint and, if nothing is heard from this, will be referring to the ombudsmen as not only is this affecting me financially, and mentally but also my landlord

Don’t go to Creditfix for help with debt. I’ve been with Credit fix for nearly a year. I hit rock bottom when my Cat Penne died. Credit fix took all of my details leaving no stone unturned regardless of my input at the time. They left out an important creditor from day one and after many phone calls Creditfix haven’t fulfilled their part of the contract that I signed. They left out other creditors from my IVA who have now sold debts to other companies. Because of this I’m being harassed by phone and text by companies that I’ve never done business with. . I was also asked for more money by Creditfix to be taken from from my creditors to go to creditfix with regards to rising costs in living for living crisis. Which I thought an absolute cheek. Do not use Creditfix. They want to make money from downfalls. You get stuck with an IVA 5 years and turned away from everyone.Creditfix don’t put all of your creditors into your IVA. Creditfix don’t show you what they do with your money. To date I have given Creditfix £1125 and I don’t know where the money is actually going. The adverts are lies. No more harassment is a lie. We take care of your debts is a lie.

Avoid creditfix at all costs… I’ve had the worst 4 years so far with creditfix, I had a call in 2020 during the pandemic when I was at my lowest, from a man with an Asian accent, claiming to be ‘Chris’. Who told me they can get me out of debt & relieve the stress & worry. And the main selling point, was that I can apply to have my IVA written off within a few payments. They came back & told me I owed nearly double what I thought, to creditors I’d never heard of. At the time I was depressed & at the lowest point of my life, so I didn’t think about it & agreed. This company then told me they would pass my details on to creditfix & then would only be contactable by WhatsApp. They then changed the goal posts & said laws have changed so they can’t write my IVA off early, then low & behold they go missing & can’t contact them anymore. Creditfix started off really helpful, but in the last year or so, I’ve had minimal contact, can never get hold of anyone on the phone & in January they just put my payments up without my review being done. It took me weeks, multiple calls & emails to even speak to anybody. Wish I never started this it’s been utter hell I’d like to know why creditfix allow these third party companies to give them your details exactly?

DO NOT USE THIS COMPANY Great for couples years and now terrible. I lost my job and explained to them I was unable to make 1 months payment they sent me link and said just fill it in once daughters back as I need use her phone for pictures. Then the next day called me hourly saying couldn't stop calls until payment was made. They harass you more than the creditors DO NOT USE THEM!

DO NOT USE THIS COMPANY they start your… DO NOT USE THIS COMPANY they start your payments really low then increase them to over double then drop it down now they said I've got to pay it of for 7 years absolutely disgusting company the women didn't really speak English and was a bloody idiot didn't understand that the company was ripping me off DO NOT USE THIS COMPANY EVER. ROB DOGS MAKE OUT THERE HELPING YOU OUT BUT THEY ARE ROBBING YOU