Kind agents win my trust. Saul Ramos is very knowledgeable. He made sure that I understood everything. I feel like he cared about me and not his bottom line. It's nice to be guided through something by a patient agent.

I received a pre-approved offer for… I received a pre-approved offer for $50,000 6% interest. It was not true. I told them up front that my credit is poor right now because I just moved and had a lot of extra expenses so I had to use a lot of credit cards that I normally would not have done. I made that clear up front. They wasted my time. We're unable to do what they gave me a pre-approved offer for. And I'm very annoyed. If they would have just been upfront and honest when I explain the situation and told me right away that they would not be able to do what they gave me the pre-approved offer for that would have been fine. They did not do that. I could hear them in the background with what sounded like a spinning wheel like a gambling wheel, and I asked the person I was speaking to about it and he said that it was because it was Friday and they were celebrating all their wins. Now it's not like I don't expect people to make money when they are lending money but this is not that. The documentation I received made it seem like they were the lender. They are not the lender. They are a broker. That is not what I was looking for and I was not happy.

Relief for a woman with great dreams I was interviewed and assisted by Jonathan Estrella as I did receive an email from Danielle stating an agreed time but somehow I missed her call. When I replied she quickly re-assigned my file to Jonathan who performed excellent customer care and was easy to speak with as financial matters are a delicate, personal, and often times evoke shame and guilt as a result of having poor stewardship in the past or difficult circumstances an individual wants help resolving, yet is full of shame and regret for getting in that position in the first place. Well, at least that was true for me. I was excited to know there was a healthy (financially) solution that would mend my creditUNworthiness and find some breathing room in my monthly budget to pursue the missions and ministries I desire to engage in. I am extremely appreciative and was delighted to work with Jonathan.

PaylessUSA is NOT a Lender, but a Debt Consolidation Broker!! Nothing against debt consolidation brokers offering soothing relief to people going through debt challenges, but to send letters in the mail offering people sub-prime loans when they are not lenders at all, but debt counselors making commissions on every customer they 'help' is classic telemarketing boiler room bait and switch scamming at its finest and given they only incorporated earlier this year I have a feeling they know it too--RUN don't walk!!

They did everything they said they were going to do! Very happy The customer service agent I spoke to was very helpful. I appreciate that he had all my account info readily available. He was very courteous and I could understand him easily. He answered my question right away. No complaints here.