Have been with eccount for about 4… Have been with eccount for about 4 years. Initially a pretty reliable service, but transfers in and out becoming increasingly slow. The last person I spoke to there was incredibly unhelpful. Currently waiting over a week for a payment out to arrive. Their helpline is down due to the pandemic and they don't reply to emails. I will be contacting the Ombudsman.

Missing payments to my account!!! From this week I dont receive my wages and benefits, !!!!its only small amount going to my account. Previosly I dont have problem but this week its not only Nothing whit transfer to my account but the thinks that I cant contact whit Customer service, even I send a lot of emails but not answer my message !!!! And what now?!?!?? All money going out??? Even the dont send back this money to the company or HMRC. Please help me to contact whit this ECCOINT MONEY BANK. I need to know what happend.

After they froze my account still £800… After they froze my account still £800 of my careers allowance went into my account. They did not refund it to HRMC and they can’t send me the money since they didn’t got refund!!! Keep redirecting me to Giblartar company they are also not responding!!! I want my money back!!!

I opened account with them… I opened account with them recently. Never heard in my life that a deposit at Postoffice counter can take 2-3Days to show in the account. Bank and wages transfer to my account can take ages and go missing. They are rubbish company.bad customer service bearly speak english. keep away from. You will lose your money

Still have my money Still have my money Still unable to transfer it to another account It’s a lot of money and it’s mine - I want it back