Worst UX experience yet Worst UX experience yet. I've been using this service for a year, yet they have asked me to reverify my identity two more times. Withdrawals take more than a day and they have to approve them, which is ridiculous for crypto. Last time I sent this review it got removed because I refused to prove my identity. Focus on improving customer experience, not sweeping bad reviews under the carpet! EDIT: Appreciate your template reply but you are missing the point entirely. You are the ONLY centralized crypto product I have used to day that asks for KYC repeatedly, when it was done already! This is super painful, esp when I need to make a transaction.

All gone... Still gone In November of 2021 BlockFi "froze" my account and I have not had access to this day. They do not respond to ANY requests for info. and went as far as blocking my phone. Guess my funds are gone forever. Do not just walk away from this company... RUN ! Update 6-7-22, I'm now told to contact customer service, I tried again, and they still block my incoming calls... it's a scam, never mind there high fees the main way they generate income is by taking permanent possession of your money.

Great so far I'm a customer since August, 2021. I've had great experience so far. Their support team is very good. They're very responsive, courteous and competent. I appreciate getting free withdrawal privileges each month. Also, no-loss & no-fee stablecoin exchange is great. Sure, no platform is perfect, BlockFi does have its pros and cons. Not being able to withdraw on weekends might be a big caveat to some, for example. But to me, benefits far outweighs the drawbacks.

VERY expensive withdrawal I noticed that the withdrawal fee for many cryptocurrencies are about $50 USD, such as GUSD, PAX, USDT, USDC. It's free to add money but withdrawals are way too expensive. Fiat minimum withdrawal is also $10,000 which is too high and the advertising on their website does not mention all this. Not great, especially when the minimum deposit is just $100. This was not detailed very clearly when we signed up, so you need to be careful. Even free withdrawals have some form of transaction fee tied to them, even though I've not initiated any other transactions in that calendar month.

BlockFi is more of a bank than a crypto company - weigh your needs carefully before signing up Overall the onboarding process was pretty simple. They use Plaid for banking verification, which can be problematic (although has improved over time). Yields are good on stablecoins. IR is fairly responsive, albeit utterly unable to think creatively. But, I ended up pulling my funds from BF for the following reasons: 1) OUTBOUND wallet-to-wallet transfers take up to 5 days. BF claims the delay is for security purposes. This 'friction' not only is terribly frustrating but more so just goes against the whole spirit of crypto. This became the proverbial 'final straw' for me. 2) unnecessary and long holds are placed on, both, wallet transfers of stablecoin INTO BF and for ACH transfers of USD. Again, anomlyous to the spirit of crypto. 3) only a handful of coins offered. Net net..BlockFi operates more like a bank (without any FDIC protection) rather than a crypto company. And, we shall see how long they can support the yield.