I have excite for my car loan I have excite for my car loan. I made my payment with a checking account and they reported my payment as 30 days late because they don’t give you credit for your payment until the payment clears. The payment cleared never had any returns. When I called to complain they told me to dispute it with the credit bureau and they would update it. Did exactly what they said just for them to mark the late payment as accurate. They also lock you out of the online portal to make payments. I have never dealt with a company that had such underhanded practices. Stay away from this company.

Joined Excite Credit Union to be able… Joined Excite Credit Union to be able to refinance our home through your CU. Due to an extreme lack of communication, the loan never happened. Without my knowledge, the interest rate lock was extended once, with a second extension in effect. Then it expired prior to funding and recording. Not a great experience !

Excite gas been a great Experience from… Excite gas been a great Experience from the day I opened my account. When I messed up they had my back and that I sincerely appreciate. I hope I will not mess up again but if I do,?I know Excite will be there for me. I would recommend Excite without reservations as the best banking experience I have ever had. Thank you.

BEING HELPED BY AN ANGEL... I want to tell everyone about the young lady that assisted me with making an online payment. Her name is Thu and she lives in California. The young lady was so very kind to me and very knowledgeable of the system. I couldn't get in and she stayed with me a very long time until she had me in. My only suggestion is that you continue to hire people like Thu. She makes your company great!

They regularly put unnecessary holds on my checks They regularly put holds on my checks, but not my husband's, even though both accounts are in both of our names, and they can't explain why the different treatment, making me feel this is sexism in banking. They even put a hold on a cashier's check from another local credit union (Star)! They kept me on hold for half an hour when I asked why, and still couldn't come up with an answer because they were "having trouble pulling up the check image." I still don't have an answer, over an hour later. The only reasons I have not given them a lower rating is that much of their competition is worse, and they DID give me a personal loan once when I really needed it. They have also sent incompetent appraisers to our home before, and we had to pay for a separate new appraisal with a different company to prove our house was worth what we had thought.