2FA reset process went smoothly 2FA reset process went smoothly. No frustrating tasks and questions asked like with other crypto related exchanges. I needed to reset 2FA on many crypto platforms and services lately because I have no longer access to my phone with authenticator. Resetting it on Shapeshift went with the speed of light comparing to others. Thank you

Well was a bad day trading with… Well was a bad day trading with shapeshift unfortunately, they would only limit me to $1000 or less trades on Ethereum, BTC and USDC for some unexplained reason. To top it off 2 of my 10 trades are still "awaiting" so needed to do 2 help support tickets and I guess we will see how that goes. Two days ago I traded my Ether and BTC, over 20K worth in two trades without a hitch, so not sure whats up, maybe trying to get more fees from me ? Anyways I am disappointed, hopefully won't happen again, if it does I will ditch them and the keepkey and go ledger nano/coinmama,itbit or crypto.com, but we will see.

Reported a scam platform using coincap.io logo My interaction with ShapeShift was not with them directly. They provide the customer support for Coincap.io and I was reporting a scam platform in an effort to get it taken down. The response from a Customer Service agent was prompt and helpful. A few days later, the scam platform was not accessible anymore but I do not know if this is due to action taken by ShapeShift or not.

Unbelievably Bad I can't believe how bad the app/website are. It's an unbelievably bad experience. The app constantly freezes and crashes (when you can actually open it), and the website is a jumbled mess or input widgets that switch focus and displays that randomly update while forgetting crucial values. What a mess.

Shapeshift and Keepkey Campaign Actually my review not about directly shapeshift. I had a problem with their promotion. Shapeshift has a company for keepkey hardware wallet. Of you verified shapeshift you can get the chance of buy keepkey with discount just $10. But there is a shipping fee. And this shipping fee is about $40 (cheapest) It is wrong. You shouldn't create a campaign like this one. This creates anticipated people on community.