Brilliant!!! What fast, friendly, trustworthy and with a smile (by way of telephone) customer service experience I had today with Travelex US! I will share my delightful experience with everyone I know. Due to Travelex professionalism and attention to detail I won't hesitate to place my next order with Travelex US. The best darn currency exchange company on the planet!

The process was clear and easy The process was clear and easy, you could edit and navigate backwards well on the site to explore options. I bought Euro very close to the most recent exchange rate and do not feel I got nickeled and dimed at all so that was refreshing.

Could not understand the foriegn guy… Could not understand the foriegn guy with the accent who disconnected phone connection after I had to ask him repeatedly what he was saying and was going to ask him to speak slower and louder but he decided hanging up was easier. I can understand accents but not low fast mumbling. Have your people speak slower and ANUNCIATE. My other preceeding French born English Rep was 5 stars.

Legacy customer I have been using TravelEx ever since I was 18 going abroad for the first time on my own, back then I just stopped by the store in Tampa. These days my travel has grown a bit more rushed and time sensitive. It is nice to know I can go online and order local currency for delivery the next day amazing. Many local shops won’t swipe your credit card for small purchase as they do in the US/CA. You would be surprised how many experiences you can miss out on because you don’t have cash.

My 18 year old granddaughter tried to… My 18 year old granddaughter tried to order a Travelex card. The first time, It didn't go through, although funds in her bank account were placed on hold pending the transaction. Once the funds were back in her account, tried again, including a phone call to Travelex. The request still didn't go through even with Travelex on the phone, guiding the process. They didn't know why the transaction couldn't go through. I ordered Canadian funds without any problem, and they were delivered by FedEX as promised.