It has been a very frustrating experience. It has been a very frustrating experience inheriting ServBank as a mortgage lender. The calculations on my Escrow account are missing the prior numbers for their analysis. They need to have my prior Property Tax and Home Insurance numbers in order to be accurate. Without these numbers, it shows a significant shortage and my mortgage increases 64%, when nothing has changed with my mortgage. My insurance down $1,127, and my property taxes went up $60 for the year. If anything, my mortgage should be going down, not up.

Not as stressful as I thought It took me 2 days to build up the courage to call because of an issue I was having. Luz was the lady that assisted me and I am so thankful. She helped me understand the options I had and honestly it felt like she really cares. My home is everything to me. I am single with no children so my house is the number one priority in my life. I feel so much better about my situation and I'm so thankful to have my mortgage at Servbank.

Mario was so helpful!! Thank you Mario!! Initially I had a rough experience with Servbank (double charges, additional fees, etc) but Mario saved the day!! It’s great to see how quickly Servbank stepped in to help me with my situation. Although my initial experience was not the best, I can’t help but appreciate their efforts to make it right. Thank you Mario for listening and correcting the situation.

Aaliyah was absolutely outstanding Aaliyah was absolutely outstanding. She was able to answer all my questions and assist me with each issue I had. She went above and beyond to help me with a difficult situation. I would be happy to have her answer every call I make to the company.

Kirsti Schleicher Kirsti Schleicher, VP of customer experience is an absolute pleasure! She went out of her way to help me with a problem I was having. I am so grateful for her kindness and prompt response! What a wonderful asset she is to this company!