Luz was Wonderful Luz was Wonderful. Luz was charming, extremely upbeat personality, expedient, professional, precise, clear explanation on handling My questions, resolved My issues. I could tell Luz would resolve My request however long it was going to take. Excellent Representation For Supervisor And Company! Luz deserves higher reward, compliment possible.

I’ve always paid online Mario from Serv bank reached out and was kind and courteous and helpful. He explained that Serv bank will report to the credit unions that my account was paid as agreed and I will not have a negative mark on my credit / negative impact. I appreciated this very much.

My payments are still in suspense and… My payments are still in suspense and have been sense January. I’ve called three times and the issues is still not resolved. I made an over payment and they put the whole amount in suspension. I currently now have two full payments in suspension. They are saying I’m two months behind. They keep telling me it’s going to be applied. Now this last rep tried to say that money wasn’t mine. Beyond frustrated with this company.

Today I contacted Servbank for the… While trying to understand a couple of changes in my mortgage, Kristi Schleicher reached out to me within minutes. She was patient, well informed, friendly, and able to address my concerns. Thank you Kristi. We appreciate your hard work! Highly recommend!!!

Martinez Kay, was wonderful, with all of her help and options. We were scared to have gotten behind out first time in quite a long time. And she worked with us very quickly and helped to resolve and better manage our payments options. Thank you Kay! I will never ever forget your voice and sincere care.. Maria and Joe Martinez