🚫⚠️ Important Announcement 🚫⚠️ Important Announcement: Do Not Use NOVO ⚠️🚫 Attention all!!!! I'm sharing this urgent message to warn you about our recent appalling experience with NOVO. Please, heed this warning and avoid this bank at all costs! We had over $75,000 in our account with them, and without any prior notice or valid explanation, they abruptly closed our account. 🤯 But that's not even the worst part! Despite their claims of sending us a check for the remaining balance, we NEVER received it. 📉💸 What's more frustrating is their complete lack of accountability and customer service. There are NO live representatives to speak with, and they refuse to provide us with a tracking number or any means to resend the check. 😤 We've been left in the dark, scrambling to recover our hard-earned money. This is utterly unacceptable! Now, we're forced to take legal action and hire an attorney to resolve this nightmare. 🚨👨‍⚖️ Please, learn from our unfortunate experience and avoid NOVO like the plague. Spread the word and protect yourselves from falling victim to their negligence and incompetence. Let's hold them accountable for their unacceptable actions!

Really easy to set up Really easy to set up. Works as intended most of the time with no disruption to business related activities. One minor issue I've had over the year using Novo is understanding how deposited checks using the mobile app reflect in analytics. Between the pending time and cleared time, the amount deposited gets moved to the reserves. This only impacts my ability to know which month the amount is credited if deposited near the end of a month.

Great experience Great experience. Great banking. Only complaint is that your card will get declined on the first attempt if it doesn't seem like a business transaction. You have to go into the app to approve. Besides that no issues

Brilliant service Brilliant service. Easy to use. Has features that make it easy for me to transfer money and manage my taxes. Always innovating and reaching out to their clients. So much more proactive and less faceless than a traditional bank.

They don't charge any fees to keep an… They don't charge any fees to keep an account. The new customer service phone number is somewhat helpful. At the end of the converation they always tell you to submit your query through the app so it is a little worthless to call them. They do respond quickly via the App. However, they used to reimburse unlimited ATM fees but as of January 2024 they will only reimburse two fees per month whcih is a downer.