My call to Member Services was answered… My call to Member Services was answered immediately. Rebecca fixed my issue promptly and walked me through the process until it was resolved. I appreciate this level of customer service. It is rarer these days and certainly doesn't go unnoticed. Thank you!

Security I called the Evergreen's Portland location on Saturday, 04.20.2024. It seemed a log in change had been made which asked if I were an adult. The posting was done by Cloudflare. The potential for a possible scam or worse gave me pause before answering. The 'authentication' (I guess) somehow gave sufficient proof so I was then able to log into my account. I also had a rather minor request to edit the names on specific accounts. My call was taken by Danielle and together we were able to address and resolve. Having employees who feel professional yet personable service are critical in securing confidence in both Evergreen and their employees. Your mission and mine were met by Danielle.

Sara was excellent today Sara was excellent today! She was able to explain all the necessary details about changing our account, and was very helpful in terms of knowing how to best go forward. She was very patient, considerate and demonstrated excellent customer service skills. We would recommend her to anybody, thanks so much Sarah

Thanks to ECGU's debit/credit card fraud staff I really appreciate the debit/credit fraud department of Evergreen Credit Union. They have caught unauthorized use of my debit card at least twice, and had my new card waiting for me at the credit union within half an hour. All the staff have been very helpful, pleasant, efficient and have saved me a lot of grief by catching fraudulent use of my debit card.

Jennel Berry was such a huge help… Jennel Berry was such a huge help though out the entire process. I mentioned during the first meeting that I was nervous, Jennel calmly walked me through the initial process.