My husband and I have gotten our taxes… My husband and I have gotten our taxes done from H&R Block for the last twenty years. Our taxes are more difficult now because of all the things we have in our life. Debbie the accountant that prepared our taxes told us we would owe the government. My husband and I said we will make payment arrangement, as we have before. Debbie had to make some additions to our taxes so once the additions were made Debbie said we could e sign. We agreed. Debbie electronically sent our bank information to the IRS instead of honoring our request for us to make payments. The only reason Debbie had our bank information was because Debbie asked to have the number because we were getting money back from state. Debbie filed every filling electronically and submitted our banking information. So, my husband and my wishes were not honored. Money was taken out of our checking account that we never approved of. I was told by my bank because I called my bank immediately when I saw the transaction on my account. If you know a lawyer, please have them contact me. mhsteelers34aol

If there was less than 1 rating If there was less than 1 rating, in any case, the short story is that their customer service is not professional. In addition, when you ask to speak with a manager, no one is available, which wasted an hour of my life. They don't honor the price of the pre-order if they don't send instructions or updates if you pre-order.

I've never had such a bad experience I've never had such an unprofessional person handle my finances. It was almost comical how bad it was. His attitude was alright, he was generally friendly but I had to walk out. After an hour and fifteen minutes we hadn't even started my tax return. He kept inputting information wrong then having to start all over again and kept getting pulled to do other things because of how long it was taking. Simple things like my phone number and social that he had written down, he kept putting in wrong. He was entering my employers address as my own, mispelling common words, and his filing system was a collection of documents scattered on the floor of his work space (some of which he was running over with his computer chair.). I ended up having to walk out, very embarrassing. I've just never had someone that incompetent in charge of something that important and just expect me to be okay with it.

Last day of tax filing system and H&R… Last day of tax filing system and H&R Block announces it's filing system is down for maintenance. Didn't bother sharing that when they accepted my payment. How can your system be down on the last day to file return or request extension?

If I could give negative stars I would If I could give negative stars I would. The service is abysmal for file on your own. The software didn’t compute cases correctly and the reviewer was not able to understand, despite the fact I sent screenshots of the errors. I was charged incorrectly for two state tax returns when I only needed 1. I can’t file the return because it’s incorrect and there is horrendous customer service. I am filing a complaint against the company and reporting this problem. I would never recommend this service.