Absolute crooks Absolute crooks! They linked themselves to Tax Act, while completing my return unbeknown to me I went from Tax Act to e-file.com, site will not allow me to disable!

The live helper was patient The live helper was patient, clear and calm

Very easy and fast service Very easy and fast service; however, my impression when I signed on was it was free to file but I ended up paying around $92 to file federal and state so I was confused at the cost. I guess I would rather pay for a good service than risk filing them with a truly free, but bad service.

Great Absolutely loved using this especially since it’s free and easy to use. Makes it so much more simple than going somewhere else then paying. My only issue is the layout needs to be improved to be a bit more simple; however, this is isn’t that big of an issue.

Classic bait-and-switch Classic bait-and-switch. Tried to do my taxes with 3 W-2s, no deductions/credits/etc. Tried to force a "Deluxe" upgrade before it would let me print or file, with absolutely ZERO warning before the very last step prior to filing, meaning you can either pay them or you've wasted your entire effort. Absolutely no reason/description given of what exactly was requiring the upgrade, just a vague "one of the services you have selected does not qualify for the free option". I will literally do my taxes on paper and send them in the mail before I pay you. Get absolutely bent, e-file.