Very easy to complete taxes using IRS… Very easy to complete taxes using IRS e-File. They just gather the info and then decide on the correct form when you file. I chose this because I don't believe I should have to pay to pay my taxes or pay to get my refund. Very Excellent! Thank you to the IRS for FINALLY making this available to taxpayers.

Classic bait-and-switch Classic bait-and-switch. Tried to do my taxes with 3 W-2s, no deductions/credits/etc. Tried to force a "Deluxe" upgrade before it would let me print or file, with absolutely ZERO warning before the very last step prior to filing, meaning you can either pay them or you've wasted your entire effort. Absolutely no reason/description given of what exactly was requiring the upgrade, just a vague "one of the services you have selected does not qualify for the free option". I will literally do my taxes on paper and send them in the mail before I pay you. Get absolutely bent, e-file.

Easy to use Easy to use; I never thought I needed help to finish my own tax return. This was my first and a long way from my last! E-file is a great "Taxes for Dummies" guide that beginners can use to understand the whole process.

Preparation is key. Quick, easy, and free! The navigation of the site is easy considering how many documents are listed. Tip: have all documentation ready beforehand. It will make the process quicker and simpler. I have used E-file for two years now and I don't have any issues filing my taxes. Also, I use the option that is free because I don't have a lot of documents when filling federal taxes.

The live helper was patient The live helper was patient, clear and calm