Very easy and fast service Very easy and fast service; however, my impression when I signed on was it was free to file but I ended up paying around $92 to file federal and state so I was confused at the cost. I guess I would rather pay for a good service than risk filing them with a truly free, but bad service.

The Easiest & Best! Absolutely the easiest & best site to do your own taxes. User friendly & simple. Thank you for making it a smooth process.

Classic bait-and-switch Classic bait-and-switch. Tried to do my taxes with 3 W-2s, no deductions/credits/etc. Tried to force a "Deluxe" upgrade before it would let me print or file, with absolutely ZERO warning before the very last step prior to filing, meaning you can either pay them or you've wasted your entire effort. Absolutely no reason/description given of what exactly was requiring the upgrade, just a vague "one of the services you have selected does not qualify for the free option". I will literally do my taxes on paper and send them in the mail before I pay you. Get absolutely bent, e-file.

The live helper was patient The live helper was patient, clear and calm

Tutorial questions were great but Tutorial questions were great but, in the end, the Standard deduction was more. IRS kept rejecting my tax and the explanation as to why was not clear. More helpful hints on the error would have been nice. Otherwise, better than Tax Slayer who is not actually completely free.