Guidelines not user friendly and missing info and steps I found that the guidelines were not instructive as there were many missing steps. Also the instructions are written up by IT specialists rather than from a user perspective. There is a lot of jargon that international students are not familiar with. The instructions didnt always to correlate with what I found on the screen. It turned out to be a nightmare. I had to reach out daily to IIE for help. The online bot was basically useless and unable to answer any of my questions. Each time I though I was done, I found that I wasnt. Something was missing, or I had to wait for an ITIN number or something and something…the nightmare wasnt ending. I am curious to find out the percentage of students who are actually successful in completing this process.

Best customer experience in my life Damian Green, who is one of your agents, has been OUTSTANDING. This is the BEST customer experience and customer support I have got in a company/website IN MY ENTIRE LIFE. Its just 51min away from the deadline of April 15th, yes, its 11:09pm 4/15 now and I am an international female student at Stanford. I cannot imagine what I would have happened to me without his support. He was patient, competent and super effective and efficient! No buzzwords, no over-politically correct customer-supportsy wording. He was everything you need as a customer, and more!

Not Sprintax, but Tolga This review isn't for Sprintax because Sprintax agents and the customer service is extremely bad. But the agent Tolga Hyuseinov is magic. He saved me, when the rest others were nothing but a waste of time and completely lacked comprehension skills. Tolga was very knowledgable and patient, and explained everything in detail. He answered all my questions.

It made easy and straightforward to… It made easy and straightforward to filled out my tax return. I was first doing it on TurboTax but then came to Sprintax and It was so much simpler

DAMIAN GREEN DAMIAN GREEN HAVE VERY GOOD KNOWLEDGE ABOUT HOW THE TAX WORKS. I WISH THE COMPANY HAS MORE PEOPLE LIKE HIM TO HELP THE CUSTOMERS. HE IS HIGHLY KNOWLEDGBLE AND CAN ANSWER ANY QUESTION AND HELP US WHENEVER THE SITUATION IS COMPLICATED. HAT OFF SIR