Guidelines not user friendly and missing info and steps I found that the guidelines were not instructive as there were many missing steps. Also the instructions are written up by IT specialists rather than from a user perspective. There is a lot of jargon that international students are not familiar with. The instructions didnt always to correlate with what I found on the screen. It turned out to be a nightmare. I had to reach out daily to IIE for help. The online bot was basically useless and unable to answer any of my questions. Each time I though I was done, I found that I wasnt. Something was missing, or I had to wait for an ITIN number or something and something…the nightmare wasnt ending. I am curious to find out the percentage of students who are actually successful in completing this process.

Gold Standard of Customer Service Gold Standard of Customer Service: Mr. Sasho Stanchev I had pending issues and several unanswered questions regarding filing my taxes for years. These issues were a tad bit specific and required special attention. But when I came across Mr. Sasho Stanchev, he patiently handled my cases and addressed all of my concerns. In the end, he was able to provide suitable solutions to all of my problems. And for that he deserves a special mention here. I hope all other customer service agents will be like Mr. Sasho Stanchev.

Helping Agents have been Great! I think the opportunity to talk with an agent even before paying anything, to clarify tax related things, was really useful. The forms were well-constructed, and I felt I go through the steps relatively easily.

Damian Green: Best Agent Damian Green was extremely helpful in advising on what to fill up on the forms and alleviated a lot of the anxiety about tax filing. He was very polite, kind and understanding. He should be a role model for all agents.

That we can always ask for help easily if there is a problem This is my first experience - so everything is new for me. Then I have to learn how to do it. But it is not difficult because if there is a problem or something that I don't understand, I can always contact the officer. And always get the quick response!