Fairview Heights Guitar Center is the… Fairview Heights Guitar Center is the best! It is a great group of people really looking forward to helping customers get into the world of music. Alex is a flat out rockstar. I have worked with him several times on purchases and trades. He goes the extra mile to make sure I get what I want and gives me a fair deal. He goes above and beyond every time. He calls other stores to check inventory, checks with his manager on discounts and truly listens and understands my wants and needs. I have been shopping at this store since the early 2000s and I feel it has only gotten better. Please continue to higher people like Alex. It is the people that make the difference.

I was having some trouble placing my… I was having some trouble placing my order to be picked up at store and wasn't sure if I had to buy a pedal and seat . And they helped me get everything I needed, helped in the price, and really simple fast and accurate. Thanks a lot

CSR Tom (in Bloomington, IN) rocks!! I had an issue with a new Marshall amp that I ordered online last week. Even after confirming via an email afterwards that I did not want a floor model from a local store, but rather, a new one in the original packaging, the "local store" shipped me a floor model anyway. I called the GC customer service line to hopefully halt the shipping and was lucky enough to have "Tom" answer. He was great! He was able to reroute the amp so that it didn't ship to me, and instead found me a brand new one using a nationwide search (since they were backordered on the factory end). Hats off to Tom from Bloomington, Indiana. A joy to work with.

Available for In-store pickup then was shipped??? I was told the item was available for in-store pickup when I placed the order, and 5 hours later was told the item shipped. I didn't even provide an address for the item to be shipped to because during purchase I was told I'd be able to pick it up at the store. False advertisement; don't take my money if you don't have the item available for sale.

I wanted to purchase from store... I wanted to purchase from store... NOT have a sales clerk fill out an online order ... I could have done that myself and not driven to the store ... not cool ... and just didn't feel comfortable ... going to have store ship to my house, as I won't be back