Unjustified hold on transactions; refusal to release funds in timely manner. Their customer services / risk reps are either lazy or incompetent or both. We had a credit card customer charge $24,000 on their card as down payment on a product. NAB put a hold on this because of "risk", the card and charge was perfectly valid and legitimate. First we had to submit the invoice for the product, then 3 months of our bank statements, then an email from the customer confirming the transaction, etc. It has a been 8 days since we should have received our money, maybe we will never get it. The money has been removed from the customer's account, where is it? This is the second time this has happened in a year with NAB. The first time they put a hold on $120,000 for multiple transactions for 2 weeks for no valid reason. We do $3M in CC transactions a year and have been in business 18 yrs, and no other CC processor (we have had 3 previously) has ever done this. Their customer service reps are incompetent or maybe they were told by their management not to give customers their rightful money.

Avoid North American Bancard Like the Plague: Agent or Merchant I called North American to reconnect as I was originally a successful agent with them years ago. I highly recommend you avoid them. Their level of customer service is a joke now and they have no empathy for their customers or agents. In addition, they closed my merchant account with no explanation costing me thousands of dollars. Finally, they put me on some list that prevented me from opening future merchant accounts. They cited no wrongdoings on my part just their right to close my account at will. They appear to work with Humboldt Bank now. I guess Humboldt isn't concerned about their reputation. Do a Google search and see all the complaints and negative issues with North American Bancard.

This is a scammer company This shady company is claiming our company owes them money when they literally did not process a single transaction for us. Somehow they're connected to another payment processor we started to use, but also didn't process a single transaction for us. Never heard of them until they sent a bill via email. No details, just a random amount they claim we owe.

I'm filing a complaint with the FTC... I'm filing a complaint with the FTC.... Beware of the fraud they commit. After reviewing out business checking account, North American Bancard took monthly fees out in the amount of $840.65. We are a seasonal fireworks company. I send their machines back after the end of each season and canceled their services. They failed to document the cancellation and kept charging our business account.

Send me an email saying I owe $418.60 Send me an email saying I owe $418.60. I called in November 2022 saying I sold business, They were suppose to send me information to return credit card machine, neverr did still charging every month for a service i am not using total BS. I told girl in June of 2022 that restaurant was up for sale she said no problem. If I used the service a couple of months.