Customer service is a joke Customer service is a joke, £130 on top of my son’s phone bill by this company. For what? Three gave me the company details called to be fobbed off and told to contact Sony?? For what reason?? This is on his mobile not a computer and the payments are to this company!! The number they gave me for Sony didn’t work either. Absolute joke, I will keep trying to contact everyday until I get a refund.

My 12 year old daughter's phone has… My 12 year old daughter's phone has been fraudulently charged over £300 for play station purchases. The person at Boku insisted it was my daughters fault and said I needed to investigate and that she was unable help and could not process a refund as the charges were legitimately made. I asked to speak to her manager as this was not true as the charges were as a result of fraud. She refused to pass me to her manager and then terminated the call. I then called back and spoke to a helpful guy called AJ. He helped me straight away and sorted the refund. I feel sorry for companies where they are hiring the wrong people with terrible attitudes that spoil the reputation of the company and provide horrendous customer service. Had I not called back and spoken to AJ, this would not have been resolved. It should have been resolved the first time.

Disgusting scam my phone bill as per others on here has been charged over £70 for subscriptions I knew nothing about. Bemused as to how this has happened when I don't use my phone for anything apart from netflix, calls, texts and emails

Sony claiming money through my 12 year… Sony claiming money through my 12 year old daughter's O2 mobile account. Completely scammed with 6 x £19.99 payments taken within seconds of each other. We do not have Sony PSN accounts and my daughter is upset and worried about this. How can this be allowed to happen. This is THEFT and from reading previous reviews it seems it is rife. I feel completely violated and I will be pursuing Boku for full reimbursement to my mobile phone account! If this is not resolved I will be reporting it as a crime!

these scumbags scammed £282 from me via… these scumbags scammed £282 from me via my three mobile account using fraudulent PlayStation transactions. I had never heard of them until I started getting massive mobile phone bills for unauthorised payments. I had a £0 cap on additional payments with three mobile, but still they let these fraudsters raid my bank account via my phone bill. When I phoned Boku for a refund they treated me like dirt. These people are scam merchants. Make sure you block these scammers from raiding your bank account via your mobile phone provider.