too dark to be useful, waisted a bundle of $$ the photos arrives in a speedy manner, but are totally unusable , since they are so very dark I cannot even recognize the faces, therefore I waisted almost $50.oo on nothing. Maybe you can look at the files and reprint them and make sure they are acceptable to the passport office. The process of it all seemed so very good and I'm really disappointed.

Refund without quibble The service was very quick but when I submitted the photos the UK Passport Office (PO) rejected them due to shading on one side of my face. I then discovered that I could take a 'selfie' myself and submit it directly to the PO and they would check it - did so and it was accepted first time round. I complained to Passportphotos.com about the photo they said was OK not being accepted by the PO and they refunded my money very promptly.

Quick & Easy I had received a message that my photo originally submitted was not accepted and needed a new photo to submit. Experience was quick and easy to follow. Just waiting on pics to be received.

Finally received a full refund Paid $16.95 for a photo in September 2022. Photo was refused by the National Passport Office because "image was not clear." Requested a refund through the passportphotos.com website, with no response. Then I re-emailed them from my personal email and was refunded the full amount the same day. So... not sure that I would bother using the service again since they don't seem to be able to verify that the image they send to you is actually suitable. I am happy that I was finally refunded my money.

DO NOT USE!! Didn’t want to give any stars…Never got a digital photo or an email at all!! I have sent 2 emails and no one has responded but of course they CHARGED my CARD! I am going to write bad reviews on them everywhere I can if this is not revised today.