Server gone down and they lost all my data Server gone down and they lost all my data. They uploaded a backup they had from 2016 which lost all my data. When you call then no one can help you out. All they say is "I can only apologise" and actually do nothing. The servers themselves are very slow, we were on the fastest one Dynamo but still simple sites took forever to load.

Total disaster!! The slowest server ever! Web Hosting Hub uses the same servers as Inmotionhosting.com (since it is the same company with different brands). They both promote their super fast SSD servers. The reality is the total opposite. I tested my website performance with different tools and the only RED point that shows up is slow sever response. Average server speed is >2.5 seconds, with peaks at +5 seconds. Nobody will wait as long, and google won't give me a lot of love because of that slow server. Customer service has no other answers than asking the customer to further optimize their website. My website is already fully optimized, but I can't do anything for the last issue, which is their slow server. Their marketing is rather a mockery! I have the "Nitro" plan, it's not the most economic offer by far! Conclusion: Avoid both hoster: WebHostingHub and Inmotion Hosting PS: I just visited their websites, I wonder why I have to pay the double of what they promote... since I pay 11$ per month and not 4.99 or 5.99. Surprising...

"Forever will it dominate your destiny" - Yoda Heb Hosting Hub enticed me to join with a $60/year rate. Then it auto-renewed yearly at twice that rate. While competing rates dropped, my billings stayed the same. I finally decided to get off the Web Hosting Hub freight train. That's when the real problems began. There is no option in the Account Management Panel to turn off auto-renew. There is no option in the panel to cancel. You have to TALK TO support to cancel. Emailing them is apparently NOT an option for cancelling. (Google their support page entitled "How do I cancel my hosting account?" Archived on Wayback Machine 30 Mar 2019 and other dates.) So I called their vaunted 24/7 support on an early Saturday afternoon. 5 minutes into a phone hold with no end in sight... ... so I started a chat session. I was #10 in line! Now, more than 20 minutes into the phone hold, I am #7 in line. At this rate I'll be holding for a chat operator for MORE THAN AN HOUR just to cancel my account. I feel like I'm in Hotel California. I can "check out" anytime I like, but I can never leave. Beware. "Once you start down the dark path, forever will it dominate your destiny." - Yoda They want you in, but they've made it outrageously impossible to get out. Cheap? Count the hidden cost of waiting and waiting on hold. Update: - After 36 minutes on hold: No answer yet, position 5 in chat queue. The saga continues. - After 1 hour and 17 minutes, finally spoke with an operator and got the account cancelled. Made sure I got it in writing/email as evidence, due to online reports of them making unauthorized charges on cards. - At 1 hour and 20 minutes, STILL waiting in the chat queue. Position 2. Outrageous!) - AT ONE HOUR AND 30 MINUTES, MY POSITION IN THE QUEUE SUDDENLY CHANGED FROM #2 to #20. WITHOUT ANY INTERACTION OR WARNING. :-0 Outrageous! It's a good thing I called too. PS. Apparently you CAN cancel an account by email/verified support ticket, but they don't (want to) tell you that on the support page. Operator said that they used to have an Account Management Panel option for clients to just let the account expire, but they DISABLED it. IMO, this company is using coercion to keep renewals artificially high. Avoid at all costs. PPS. Their AMP > Billing > Change Term page showed that the current rate for my account type is only $55/yr. I'm being overcharged. No automatic discount was ever offered.

not the customer service you want at all i bought the hosting from them the sale deportment was good and answer fast but after they got the money from paypal then every thing changed. every time i wanted help it took 45 min for some one to answer it and then after they answer they close the page. again 45 min and then the second helper took 5 min for answering simple question every thing you ask it will take 5 min so one problem with server take around 3 hours of chatting and then nothing will be done. now i am trying to get refund, and they keep telling it will take 3 day to answer. and now its day 5. so what are they doing i dont know. i think i have to open paypal case to get my money back. in the end of the day dont go with them

Horrible experience Horrible experience! I purchased unlimited web hosting for over 8 years and when I finally setup a site to host family pictures they demanded the site was not for backups and everything would be deleted because I was using a couple gig of my 'unlimited' space. If a host can't be used to serve web pages then what good is it??? The IT systems department has no clue how to retain profitable customers or run a business. Their customer service seems to be just bunch of randomly generated aliases and you can never get anyone on the phone or to call you back. Don't build your company on this site, they will just rip you off as soon as you need it.