This is an extremely misleading app This is an extremely misleading app. I used Curb for the first time yesterday. When I booked my ride the cost was shown as $19.00 and it’s temporary hold, was put on my card to secure that amount. When I got my receipt at the end of the ride, the final cost was $29.00! The base price was almost $20.42, not $19.00. Then there were taxes and fees, including a $1.00 fee to use the app (an “improvement surcharge”), totaling $4.00. Finally, my 20% tip was based on the final cost, including the $4.00 in taxes and fees, rather than the base cost. So it ended up costing significantly more than I thought it would be. They need to be a lot more transparent in their pricing structure.

Scan alert The only reason you’re getting a 1 is because I can’t select zero. This was the worst can experience ever. The driver had horrible driving. He overcharged us. He took a long back route to get extra money. I had my gps on and called him out on it and continued to do it. He was rude and disrespectful. This is the reason people don’t use or trust your taxis anymore. Such a shame that your company is scamming people out of money on Christmas. Do not use this company it’s an organized scam unit. They need to be shut down.

Horrible! Horrible!! Dropped off at the wrong destination. Driver argued that his maps told him it was the address, meanwhile looking at his screen, & showing him it on my phone it was the wrong address. He insisted it was right. He could not speak English, now I’m In dispute. Emailed curb immediately, they offered me my tip back!! I screenshot the drop off point for proof. Waiting on CC dispute. Curb denied my dispute.

Not dependable Not dependable - scheduled a cab 8 hours in advance to make a flight. 13 minutes after the cab was scheduled to pick me up, I received a text saying there were no cabs available and I would have to reschedule. The app claims you can easily schedule your ride - and it is easy to schedule. Just don't count on them being there as promised. Uber and Lyft have this perfected - Curb is further proof why old-fashioned cabbies are on the way out.

It just doesn't work! Like many other reviews, I am disappointed that I can't give less than one star. When using Curb only to simplify payment, the transaction went through to my credit card but did not go through to the taxi company. They showed that they didn't receive the payment even though they could see that it went through to my card, and insisted that I still needed to pay them. I called the taxi company, Metro Cab in Boston, and they said this happens all the time and I needed to pay them and get the refund from Curb. I thought Curb would save time and money not cost more time and money. The taxi company told me I shouldn't use Curb and I suggested that they shouldn't advertise for it in their vehicles if they were going to force me to deal with a refund when it doesn't work. I will never use Curb again and would encourage all taxi companies to drop the system if they are going to dump the problem issues onto their customers.