Two Orders Sat for Months without Movement I have had very few positive experiences with Merchbar, the negative severely outweighs the positive. Two successful orders, one backorder, two unsuccessful orders. The two successful orders (first ever and latest) went without issue, no complaints. Found out last week that the open backorder was in stock 3 times between my date of purchase and this month (May 2024), which is pretty neat. Probably didn't have enough stock to fill backorders - annoying, not a big deal. Where I really draw the line is when not one, but two orders, both north of $200, sat for 6+ months without movement. All items ordered were listed as "In Stock" the entire time. Merchbar Support is depressingly useless, citing "warehouse and supplier issues" and regurgitating the same copy/paste answers. They claim their "website reflects the price and availability of items based on our supply partner's inventory," though I was actually able to receive my order before my order status with MB was updated from "Processing." Weird. I will say that both times, I have managed to receive my money back, unlike other reviews. I will applaud them for that much. Merchbar - Fix your business model. If the "warehouse and supplier" issues you've been having go on for longer than a couple months, maybe it's time to change tactics. I find it very hard to believe that these supposed issues are profitable. You've lost two sales fairly large sales because of this over the past year, and most assuredly lost a customer. To people reading this - If you haven't ordered already, don't. Buy directly from the artist if possible. If you are unable to, buy as close to them as possible (e.g. record label, booths, IndieMerchStore.com, etc.)

Terrible customer service Terrible customer service. Ordered a record for my son in November 2023 for a Christmas present. It is now almost May 2024 and the only responses I have received to my multiple emails only say "be patient" and "we'll eventually get to it." Meanwhile they advertise that the same album is "in stock" and ready to go. Total scam.

Never received order Ordered a vinyl, after about three months I still never received it. Order was canceled at one point without notification, only found out because I eventually reached out. Garbage site, will not make the same mistake twice.

Horrible company Horrible company, I've been waiting for over 6 months for an album that should have been here for christmas. Every single time you contact support, the only thing they tell you is " it's delayed, wait more "

Ordered a record in December Ordered a record in December. Website currently says it's in stock but every time I check they basically tell me to go eat a poo. Seems like five months is a little long for getting an order...