THIS PLACE IS A SCAM AND A RIP OFF THIS PLACE IS A SCAM AND A RIP OFF. MY ORDER CONFIRMATION SAID $27.89 WAS THE TOTAL, WITH FREE SHIPPING. THEN I GET AN EMAIL "RECEIPT" FROM E-RACKONLINE FOR $62.64. AFTER RESEARCHING, I FIND THAT E-RACK IS RELATED TO MATERIAL SOLUTIONS HANDLING. MATERIAL HANDLING SOLUTIONS WAS NOT MENTIONED ANYWHERE ON THE EMAILED "RECEIPT". I CALLED TO DISPUTE THE CHARGES AND WAS TOLD THAT THE DIFFERNCE WAS SHIPPING COSTS, WHEN I ARGUED, I WAS TOLD I HAD TO EMAIL ANDREW@E-RACKONLINE. SO, I DID, TELLING HIM I WANTED A SHIPPING LABEL FOR RETURNING THEIR PRODUCT BECAUSE, HAD I KNOWN IT WOULD BE THAT MUCH FOR SHIPPING, I WOULD NEVER HAVE PLACED THE ORDER. HIS ONE LINE RESPONSE WAS "SORRY WE DON'T DO THAT THANKS FOR YOUR ORDER". SINCE, I HAVE FOUND COUNTLESS REVIEWS FROM PEOPLE THAT HAVE HAD THE EXACT SAME EXPERIENCE THAT I HAD. THIS PLACE NEEDS TO BE RUN OUT OF BUSINESS!! DON'T ORDER FROM THEM!!!

I sent a message through the website… I sent a message through the website portal requesting specific product information and have yet to hear back. About 2 weeks ago now. Perhaps they busy with existing customers and are not able to address potential new ones. Sending update as fair is fair... and diligent response is probably as important as the product being sold. As I cannot yet speak to the ordering and procurement process however their handling of this post gets a full positive reply. I will being reaching out via telephone.

I could not be more disappointed!! I could not be more disappointed with this company! I ordered a month ago and they still have not shipped the products that I ordered. When I contacted them about what was going on they just passed the blame down the line and took no responsibility for the delay! I gave them a few more days to get it figured out or I will be requesting a full refund. At this point i feel like they just stole my money with no plans on sending me anything, I'm sure thats not the case but that's sure as hell how it feels!! I would recommend taking your business else where and order nothing from this company!!!!

AWESOME The customer service is fantastic. Great responses and quick responses. Thank you so much!! Good customer service is rare these days but you guys ROCK!!

The product was quality, lacked shipment tracking info. The product was quality. The biggest issue was: I didn't know where the product was, when it was shipped or predicted to be delivered. I,don't like leaving items on the front door. I contacted the seller about tracking information & got a tottly eronious answer with no follow up as indicated.