Solostream charged $15 to my credit… Solostream charged $15 to my credit card and won't tell me what the charge was for. It's an auto-renewal but I don't recall having authorized an auto-renewal when I used their service. Even if I did, there needs to be a way to reverse it. I emailed them the same day the charge was initiated, and they wrote me back saying they'd look into it. I didn't hear from them again. As a result, I disputed the charge through my bank, and the bank required me to cancel my credit card because it's considered "compromised." It's a big hassle for a $15 charge, but I don't trust the company to not charge my card again. It's unacceptable and unprofessional for a company to auto-renew something without any notice or ability to cancel it, and to not disclose what was auto-renewed when asked.

Good customer service Good customer service, had an issue when updating Wordpress php and they updated the theme so it would work again.

Nice support of solostream Nice support of solostream, and It gives an instant solution for my guest posting query.

Great Customer Service Solostream has great support and great themes. They have resolved my queries in no time and provide quick solution. Very much impressed by their customer support.

I used Live Chat for support and it was… I used Live Chat for support and it was timely and convenient as I was into an issue. The issue pertained to a theme Option that was enabled but had not been rolled out and should have been disabled. Support did wonderful finding the answers for me. However, it is a major flaw in development to allow the feature to be enabled if it was not released. Fortunately, it does not prevent the theme from being installed or function normally. The theme is wp-blogging.