Expected more I had put in a message with the order, and was expecting minutes, rather than just a transcript of the audio. I expected a phone call for potential issues with the recording. No one contacted me to follow up on the audio nor on my "minutes" request, but the transcript was acceptable. There were several places that the transcript says "phonetic" or "inaudible" that a phone call could have settled.

INSTANT service, Fast and accurate and lightening quick responses - I'm coming back for more! I can't say enough about this service - wish I had stumbled on it earlier. two critical jobs in 36 hours - the first one 100% accurate overnight. The second was a half hour convo transcription that needed some further editing after the first draft - and that concern was met with lightening quick response and corrections done, sealed and delivered within 12 hours. I'm SOLD!

Great Service. Super nice reps! Excellent transcription services for my many video files. The work is accurate and returned in a timely manner. Good value too. My only suggestion would be to standardize the file types that the work is done in. For example, I received both MS Word and Rich Text files - which were okay, but it would have been nice to have them all in MS Word. Also, the document formatting should be standardized too. My transcriptions appeared slightly different, even the MS Word files. This was not a problem per se, but again, it would be nice to have them all look uniform... particularly if one wants to paste the different transcripts together, as I did.

Unreliable - Late Almost every order I placed with them was late - and they would give me some weak excuse. If you offer 1 day, 2 day, 3 day, etc. service, then you should have the work done in that time frame. An email telling me you're going to be late does me no good. I tried these guys, but couldn't count on them to come thru with what they promised to deliver.

Scammers, frauds that don’t perform the service. Horrible service. Paid for 2 day transcription. It’s been 6 days, and no product- and no response to several emails. Phone number also doesn’t work