Airlines cancelled an international… Airlines cancelled an international flight. I got no notification from Kayak about cancellation. I only knew about it when I went to airlines website to pick a seat. It was panic mode. Getting to a Chat deal representative was a nightmare. The phone systems sent me in a loop and online chat was robotic and useless. No one got back to me even after days of trying. But once I got to a human, Felipe was the representative and he was fantastic. He fixed the errors, found alternative flight and rebooked everything and called back to confirm that I got the new email and the seats I want.

Heaven sent angel I was trying to find what felt imposible multi city flights for my family and I and after hrs an hrs online I decided to give Kayak customer service a call and I honestly believe Jonas. R was heaven sent. She went above and beyond in helping me. I’ve never experience this level of customer service with any travel agent. I felt she really cared and wanted to help. She truly exceeded my expectations with finding the perfect flights for us and also with her level of customer service. She deserved a pay rise, a bonus and promotion because she literally made me never want to book anything with anyone else but her. Thank you Jonás!!

Had some issue with Turkish airlines… Had some issue with Turkish airlines and I contacted to chatdeal (Kayak) Customer service representative Buzz is just amazing! Very professional, very understanding, caring and very fast! I’m lucky to find him! Thank you for your great job!

Do not use Kayak or Kiwi. It’s a scam! Very very poor service. Had a very bad experience with Kayak.com. The instructions were not very clear. I was told at Heathrow in London that I need a transit visa to board my onward flight to India and this was not made very clear at the time of the booking I’ve came across passengers sent back from Abu Dhabi to London because they did not have a transit visa. I had to buy another ticket from Abu Dhabi to India. Poor service. No one to talk to at the time of booking. Only interested in selling you add ons and all that information is very clear. I am reporting them to trading standards.

Rented a car through Kayak The rental … Rented a car through Kayak The rental company was Right Car Rental Right Car Rental Worst car rental experience in 40 years. Waited an hour for pick up. Got to the car rental location. There are no people there., You have to go in a little building and talk to an agent on the screen. I rented the car through Kayak. The total was $224 which was a good deal. My paperwork said amount due at pick up $0. But when I got there the agent forced me to take additional insurance at $24.95 per day. She forced me to sign up for their toll packaged $9.95 per day and then downgraded my rental. My contract clearly stated Nissan Altima or similar vehicle. I ended up with a Kia Soul. I mentioned this to her and she said that's what I rented. My paperwork said Altima and showed a picture of an Altima. When I got my final paperwork after returning the car, they added another surprise on the bill, $13.95 per day senior fee. So my $224 car rental ended up costing $567. I would have rented from Avis for $350. In addition, you have to take 12 pictures of the car when you pick it up and another 12 when you return it. There are no employees on site to talk to. ( At least none visible) If I could rate it a minus 10, I would do so. This review is looking pretty epic! Nice!