Fresh-desk is very user friendly Fresh-desk is very user friendly. It allows the group to be included in all emails and workflows which is great for when colleagues are absent/holiday. Easy threads to manage timelines and responses without having to track and trace personal emails to get a clear understanding of the topic responses.

We've been using Freshdesk for over 3… We've been using Freshdesk for over 3 years now and it's been great. It really helps us manage the large volume of requests that we receive from our clients. My only recommendation would be around the Satisfaction Survey. When someone responds to the survey, the email we receive back doesn't note the piece of feedback that they gave us. It would be nice to get that feedback in the email notification.

very bad service desk very bad service desk, even though they do service desk solutions, but their service desk is terrible. Doesn't work. I'm trying to integrate freshchat with my application, it worked before, but now it's not working, they cannot find any solution already one week. The account manager that was assigned is uselss, she reply to my questions once time a week.

Excellent tool for responding to users queries Following are excellent! The alerts that are received in the mailboxes of the team. The ability of any team member available respond to the ticket Provision for adding notes to each other within the team to keep track of the thread. Improvement suggestion: There is a limit on the number of agents. We know whom we can make an agent for our system. So why limit it?

I was charged for a full year without… I was charged for a full year without my approval and without the ability to cancel few days in the year. I reached out to customer support to no avail. I would be highly suspicious regarding these kind of practice. Something is off. Update: After some recrimination, Freshdesk finally refunded my money. I updated the experience from 1 to 3 stars for that reason.