Fresh-desk is very user friendly Fresh-desk is very user friendly. It allows the group to be included in all emails and workflows which is great for when colleagues are absent/holiday. Easy threads to manage timelines and responses without having to track and trace personal emails to get a clear understanding of the topic responses.

Absolute disgrace Absolute disgrace. For a company that provides services desks it is a joke. Unknown charges taken unlawfully off our credit cards. Support does not respond. They spent more time sending your marketing emails about how good they are and then fail to provide any service. Never believe what they advertise re pricing. Because none of the credit card charges match your packages. Disgraceful treatment of clients. Arrogant and useless.

Freshdesk rocks!!!! Freshdesk has greatly improved our client services by offering email, phone, text and social media all under one platform. We are looking forward to expanding our usage to include web and chat, as well. The only challenges we have faced are with the 3rd party Instagram application integration, but are hopeful to have that resolved soon. I would highly recommend Freshdesk to anyone. You cannot beat the services and price.

very bad service desk very bad service desk, even though they do service desk solutions, but their service desk is terrible. Doesn't work. I'm trying to integrate freshchat with my application, it worked before, but now it's not working, they cannot find any solution already one week. The account manager that was assigned is uselss, she reply to my questions once time a week.

Freshdesk service and customer care… Freshdesk service and customer care have been wonderful. I've enjoyed watching them grown over the last 3 years with strong new features each year and am anxious to try the new AI-related features that are coming soon. It's easy to set up and create automation and has scaled with us as we've grown from 1 to 100 users. The interface is clean and it's been dependable. We integrate Jira, Aha, and SalesForce, and the only complaint is the limitations with the SalesForce integration.