WayForth

1518 Willow Lawn Dr., Suite 300, 23230, Richmond, United States
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2.90
Based on 20 Reviews

5

40.00%

4

0.00%

3

10.00%

2

10.00%

1

40.00%
About WayForth

WayForth is a full service transition company working with individuals and families offering downsizing, moving, estate and storage solutions.

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Ahmad Kabiryousefi
GB

TERRIBLE EXPERIENCE If you want to relocate, do yourself a big favor and don't hire this company. They are very dishonest, unreliable, and unprofessional. When I was planning to move to my new home, which was only 30 min away, the estimator came and she gave me an estimated quote of $5,000-$7,000 but not exceeding $7,000. Now they billed me over $14,000 and they also damaged a lot my dishes, antiques, and furniture. They are not taking responsibility for the damages. We had some big artwork that was framed and needed to be boxed. They measured those frames and told us that they would come back with boxes big enough to cover these frames. When they arrived, they packed everything else and kept the frames for last, which resulted in them not having boxes big enough for the frames. Because of this, they had to disassemble and refabricate the boxes to the right sizes. With about 10 employees, they were standing there for over 2 hours until the boxes were ready to be packed, which they charged me for those 2 hours that they made the mistake for. I am very unhappy with this experience. I had many issues during the process with being quoted a different price, each time higher than the last. This move happened in November 2021 and they still have not tried to resolve these issues, especially regarding my damaged property. I would not recommend this moving company to ANYBODY.

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Jill Lowery
GB

Use at your own peril or stupi Packed 1st day by English speaking people who did a pretty good job. Moved next day by different men all with different Spanish dialects from Guatemala, Mexico, & Venezuela. Team lead said he couldn’t even understand them all. Biggest poop sandwich ever & company tried to weasel out of any responsibility. Paid over $4k for the worst move ever. Lost silverware x 17 days — turns out it was still in old house. Put $200 office chair in pile to be trashed or sold. My guess is one of the movers needed a chair. Chair found, shredder reimbursed. Now 6 months later & have discovered all our Christmas decorations are not to be found. They are irreplaceable & this is our last Christmas with mom. Lost brother, sister, & niece & all their mementoes are gone. They tossed or stole them. Crying won’t bring them back. Glad this company went bankrupt — dishonest all around. 2 hours late to arrive, tried to leave before an entire room had been loaded then wanted me to pay for their screwups. I even tipped the jeks. VP showed up so something was already screwy & she played me that they would get it right. It was an awful experience by sorry ass company who lie like the rest of us breathe.

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Sally Weare
GB

Bravo! Our items were delivered today, very well-wrapped, after being stored for @3months. We were thrilled with their careful handling, unwrapping and even assembly of our heavy California King Bed! Wish we had written down the names of the two guys who were especially helpful and kind—they were terrific! Will recommend your company to everyone!

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Kshitija Phansalkar
GB

Non transparent costs Non transparent costs. One of the delivery person was unprofessional and almost threw a tantrum and walked away while having a conversation- "I got no time. I am busy". Well- we pay for your time. At least care enough to talk with your customer

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Ghada Gadi
GB

Professional and friendly! Great service. Chase and Santos were very professional, great, on time and very friendly. They delivered my stuff with utmost care and were very thoughtful when they unloaded my boxes into my apartment so I’d be able to access them with ease. I highly recommend doing business with them and would definitely contact them again if I need help.

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