Misleading. They'll use a free ISBN in the Standard… They'll use a free ISBN in the Standard publishing package to publish on Amazon which will limit your book within Amazon platform only, meaning you cannot publish your book on other platforms. The only way is to delist your book listing on Amazon, all reviews will be gone, if you want to publish your book on other platforms in the future. The salesperson will not tell you that and that's misleading. I was very disappointed at their service. Would not recommend ever.

I had a great first experience with… I had a great first experience with Amazon publishing company. At first I was overwhelmed and didn’t know where to begin but the team I was assigned helped me every step of the way and made everything seem more attainable. I was grateful for the access to chat with them and the prompt responses. I would definitely recommend this service to someone wanting to publish their work

I received a text from this company and was treated very abusive unprofessional treatment from the representative I received a text from this company offering there assistance with getting my book published. I had a ton of questions because I wanted to make sure they were legit and they are able to assist me as i needed assistance. the guy ( never gave me his name) so I did not know who I was talking to however he first contacted me on March14, 2023, i responded on that Friday i asked questions and he answered. At first the person was very helpful and patient however I began to ask more questions because I remebered he texted me I did not text him so i wanted to make msure this was a legit company. I asked certain questions to get the response. I told the billing as he states department to call me back at a certain time. I did not a telephone number to call back they said they would call back at 330pm my phone did not ring. The next morning which is today I received a text from this guy that states the billing company said you did not answer when they called. I told the guy i was looking at all the reviews he then got very nasty started calling me a liar told me he could not give me the price he quoted I was shocked like really shocked. I asked he why was he upset because I took a step back to review the company. he then start saying you need to look up another company I will make sure no one here will work with you, no one here is interested with working with you maybe you will not take a lot of time finalizing this time. He said ,I am a dishonest person because the billing system sent him an official email the morning of 4/4/23 telling him they are not able to give authors a call every two hours mind you guys they called me one time in which I was not able to talk because I home school my child and during school hours I'm not available on the phone. I was like wow I only talked to the other person for a hot minute and I asked to call back, well this representative went on to say this is very insulting to him they have recorded calls told me to stop lying and find liars who can work with me and that he will make sure nobody at Amazon Publishing will not deal with me for publishing. I tried to explain that I was researching the company to make sure it was not a scam. His response was HAHA!!! LMAO!! who is calling us a scammer.. We are not willing to work with you and that is very simple to understand, Cheater & Liar, he went on to say Shut Up and get lost. I was very shocked by this response. I could not believe I was actually considering doing business with this company so I told him I was glad he acted the way he did because that confirmed why I was hesitating he again said get lost. I blocked the number because I did not want to deal with anyone that was not professional and insulting. I was very excited to get a company that explained everything to me but I was careful because he sent me an invoice and told me its only an offer for 10 minutes after that 10 minutes I will not be able to use the invoice he sent me. I was confused by that practice normally a company with send you something binding what they have explained terms and conditions but that was not the case. I was confused but relieved that I had not sent this company any money based on how this guy was talking to me. Please know my complaint is based off a texted message this guy never called me, I never spoke to him I asked for the billing department to create a payment plan, I talked to a lady for all of 2 seconds they were suppose to call back they never called there was no missed call nor was there a voicemail. This guy approach to me became very hostile and negative I was then concerned if I had given him any of my personal information. I'm very sadden by this situation, my advise would be not to ever deal with this company based on my experience. I was left with a question mark and a relief that I was glad I had not given them any money.

I am giving my team a 2 I am giving my team a 2, for many reasons. I employed AMZ in late November 2023 to publish and promote my new book. I am a second time author and first time "publisher." With a "Ton" of promises I paid $2,700 for the publishing, website, marketing for 3 months and a laundry list of promises. As the process evolved the project manager came to me with extra charges that could not be avoided. Charges such as web hosting. I use a web hosting service for my business that costs me $12 a month, AMZ's price was over $100 a month. Is my website being seen by anyone, no. Is there marketing to push my website, I paid for it, no. The team suggested a trailer. It was included in my original purchase. I did the voice over then provided the video for the trailer, they changed it. They created their own version and I had to insist that they went back to what I wanted. Upon completion of the trailer I asked where it would be seen? If I did a search on AMZ for a thriller (which is a category my book might fit into) I would see trailers from other authors. I then paid to have my trailer on those pages. It still hasn't shown up and it is 2 months later. Then I opened one of my competitors books and their trailer showed up on their home page, this was January 15 when my marketing began. I have yet to see any evidence that the marketing I am paying for is showing up anywhere. I asked what it would cost to put my trailer on my home page, they gave me a price, I paid for it, that was 2 months ago and they still have not figured out how to get it on my home page. Then they insisted I do pay per click to get noticed. So I pay $500 a month and a search for thrillers, mystery got me to page 30 before giving up as I did not see my book in 30 pages. What am I paying for? And, why? If it's not being seen in the first few pages it's not worth it. So then they told me I should try directed marketing and that launched last week, where? I still cannot find any evidence of that either. I know the 5 people who ordered my book. Yeah, 2 months of advertising and it hasn't reached a single buyer. Not one! What am I paying for? Why am I paying anything. I am not directing people to a website no one will ever find, why am I paying for a website? Then I reread the first chapter and found a typo that wasn't even a word. The editor didn't even find a misspelling of a word that isn't a word. When I asked for it to be fixed they wanted to charge me $600 for that.

Really happy with Amazon publishing… Really happy with Amazon publishing company’s work! The whole team were a great help during the whole publishing process. Great job Zach, Ryan, Kevin and Co!