Andrew Z
GBAuto renewal comes with no warning or messages The service auto-renews, even if you cancel it on the renewal date. So I was charged for an entire year. The customer support links are circular and never provide an actual contact method. Book selection is for early readers, not good for kids as they get to middle age.
Anonymous parent
GBNot worth it Not worth it. No challenging content for kids trying to grow their reading skills. Limited library overall. Save your money, go to your local library and give your kids the life long value of discovering actual books, not just regurgitated branded lowest common denominator content. Also, their customer support turnaround times are terrible and their answers not helpful.
customer
GBAmazing for all From a teacher and a parent standpoint, Epic is great!! I love that I can find themed books and make collections for my students. There is such a wide range in levels which makes it great for differentiating and allowing students to choose lots of different kids of books. The variety of book genres/ types (picture, chapter, graphic novels) is also fabulous. All in all I would recommend this to any teacher and to parents as well.
customer
GBI haven't been able to log in for some… Update: I was finally contacted by someone at Epic, and my issue has been resolved. My daughter does really enjoy the site, and they use it at our local public school. *** I haven't been able to log in for some time. The password reset option through the website hasn't worked despite multiple attempts. I have submitted a ticket through your automated system and haven't been contacted. Please help me get this resolved.
Caroline
GBTerrible customer sevice You don't respond to emails you have no way of being contacted by phone which is very odd to me if you're such a reputable company. I've been trying to stop a subscription that my grandson thought was free through school and I'm being charged and nobody will respond.