Excruciatingly slow I have reported to GenealogyBank some years ago that its site is almost unacceptably slow to load articles. It has papers I cannot access elsewhere, so I had to resubscribe, but the slowness has not improved. It's slower than any other online site of its kind or any kind. For the money subscribers pay, they should expect much faster service.

Book Order I received a very prompt reply to my query, and the staff was excellent in letting me know the details of the ordered book shipping. I am very grateful for such an outstanding response. Thanks!

I did not find this site to be user… I did not find this site to be user friendly or lead me in the direction I was looking for-family and connections to relatives. Also, I did not receive random emails from the site stating I was even a customer. I found out when I received my credit card statement

I will not be renewing my subscription… I will not be renewing my subscription when it is due. 1. Too many ads (spam) for other GB items in my email. 2. When searching people, articles come up for similar names from around the world. For the price, info should be at least minimally vetted.

I received prompt and considerate… I received prompt and considerate answers to my questions. Thank you very much !