Poor Customer Service and a passive aggressive comment to boot. Purchased documents and downloaded from this website. Documents required a password and password we received from the purchase did not work. When I emailed requesting support they replied 'your account has been revoked'. No explanation just revoked.. They claim a refund will be processed but not feeling very confident based on what I read about this shady website. Caviat Emptor people.

Algorithm closes account when review is bad This company has an algorithm which automatically closes your account if you give them a one star review. I join the chorus of former users who say this company is a complete rip-off.

Absolutely terrible service Absolutely terrible service. They requested forms in a format that was against what the county wanted. They would not answer questions directly and would not allow a call in. The closed my account stating that the program was resolved and when I sent them messages the sent me emails that required me to log into my account, which I could not do because they closed it. Very unprofessional and would not use. They replied to this post telling me to reply on their website, which I did and they deleted that review and blocked my account. COMPLETE SCAM. Of course they are going to only keep the good reviews.

Forms good but not perfect, instructions good, company hostile The forms were easy to use, and the instructions were clear. But some of the information I needed to supply wouldn't fit into the field on the PDF, and there was no way to alter the PDF to make it fit. I used their feedback mechanism to ask them about this, and got back this friendly answer: "Your order and payment has been canceled. Your limited license to use our documents, or any derivative thereof, is hereby revoked. We do hope that you find something more suitable to your needs elsewhere. Have a wonderful day." My account there has been closed, so I couldn't leave a review. No bad reviews, folks!

I purchased a package but had questions… I purchased a package but had questions about the fillable form. It's not very user friendly. I sent them an email with my questions because you can't talk to anyone. Well, instead of answering my questions, they closed my account! It's funny how they say they welcome your feedback when you open an account but when you do give them feedback that they don't like, they close your account. Very unprofessional!