Eric B
GBSurprisingly good customer service? What? Not normally one to write reviews, but will do so here as this was just an instance of abnormally high quality customer service. Story goes: Called in about a secretary of state compliance issue that was brought to my attention from one of our vendors. Upon calling, was transferred within ~60 seconds to an actual person rather than a machine. Got ahold of Jodin, who was absolutely fantastic. Basically right off the bat, they were well aware of the compliance requirements, were able to assist me with figuring out where the hiccup occurred, proposed what would have likely caused the issue (which I confirmed was spot on following the call!), confirmed that we were in good standing in regards to the issue, then gave a quick rundown on the processes they undertake to avoid any hiccups on our companies end. All of this happened in about 6 or 7 minutes from dialing the number to ending the call. I don't think I've ever had a customer service interaction that was resolved so thoroughly, let alone one in such a short period of time. Props to swyft filings on this one, an issue I thought I'd be working on solving throughout an afternoon took less time than making coffee.
Nathaniel Hamilton
GBSanora did an incredible job! Sanora did an incredible job! I called in upset about what I felt were random and uncalled for charges to my account. Sanora calmed me down and talked me through everything. What an incredible employee you guys have!
J. Stein
GBQuick fix Somehow, a second account for my LLC had been created for a single filing with my state; after that filing was done, I continued to get very confusing messages from Swift because the second account was not supposed to exist. I called and spoke with Julian who quickly resolved the issue by merging the two accounts. Easy and quick! Thanks, Julian!
customer
GBVery helpful Very helpful
Evrim Aslan
DEGreat onboarding, FAST and amazing Service Great onboarding, amazing customer support, and fabulous service. I bought a same day LLC filling service, after business hours on Feb 29th. My business was formed around noon time on March 1st. Fast, reliable, and amazing service.