Communication is near zero unless I… Communication is near zero unless I chase them. My case is almost one year in, third party accepted liability months ago yet I’m still waiting for my excess to be refunded. Delay after delay with the majority caused by their lack of action

Good communication Didn't have a great deal of contact with OCL Solicitors as they were instructed by One Call Claims but they kept me informed and updated throughout the process.

Swift and Efficient OCL dealt with our outstanding claim swiftly and efficiently and kept us appraised of the situation. Staff were helpful on the telephone.

Thank you to OCL solicitors and Michael Burgess! After my road traffic accident my insurance referred the proceedings to OCL solicitors. From the very beginning the communication was excellent and everything was explained to me in detail every step of the way. Most contact was via phone and email which made the process even easier than it already was. My handler Michael Burgess was nothing short of amazing. I was updated about every change of progress and he was very open, honest and would advise me on next steps, what will happen next and what I should consider. The whole process I felt like Michael supported me and had my best interest at heart therefore I built a certain amount of rapport and trust with him to do what he does best without having to chase anyone up or hound the office with information what is happening or where we are at with the process as that was already done on his part so I was at constant ease until the very end. Overall, it was a great result for me and I would most definitely recommend OCL solicitors to anybody in need of legal assistance or help. If I am ever in need of it I know who I will turn to without a shadow of doubt.

The solicitor (Nicola Meese ) that… The solicitor (Nicola Meese ) that dealt with my case , was very friendly and helpful , kept me up to date with the process off my case all the way . Evan though it took a while because of covid I still felt well informed, Hopefully I will not need a solicitor in the future but if I do I would most certainly go to OCL Thank you to all that were involved in my case Tracy