Great customer Service- will update upon resolution Update 2/15/24: I am pleasantly surprised at their prompt response to my complaint. I take back what I said previously. Their team was genuinely concerned and attentive to my complaint and the miscommunication. They are actively working on resolving my issue. I appreciate the honesty and integrity this company has shown. I will provide an update once my issue has been fully resolved. Scam artists, a class action lawsuit should be filed against them. As a matter of fact, I have already reached out to an attorney who says I have a good case. It won't be a quick case, but a strong one nonetheless. They promised that the payments made towards the account would be refunded if it was not removed from your credit, but that was a lie. Now, they are stating that the fee was for legal representation. Absolut frauds and liars. Remember, they claim to record all of their calls, which can be used as evidence against them. Don't believe the fake reviews they wrote for themselves

I had a terrible experience with… I had a terrible experience with Consumer Legal Group. They promised to negotiate with my creditors and assured me that my credit rating wouldn't be affected, but they didn't even attempt to negotiate. Instead, they disputed the charges, which didn't help my situation at all. Furthermore, they misled me about the timeline, initially stating it would take 6 to 8 months, but later informing me it would actually take 12 to 24 months. When I requested a refund due to their false promises, they denied it without any consideration. I would strongly advise against using their services, as they are deceptive and unhelpful.

Hello Hello, I was wanting to let you know that you have a fantastic employee by the name of Shannon. She helped me with my issue that I had to call because my bank made a mistake by accepting some payments that were not due to pay till Friday and that would’ve interfere with the payment that you were going to take out also for me so I had asked her if there was any possible way that I can Avoid paying two months She had a solution, but she had to ask permission to see if it was able to be issued to me well she helped me very much and I was appreciated so I will be able to pay you guys later in the April which would help me a lot she was polite. Sounds like a very happy person. I am so glad she answered my line as I was on Hold

I called and spoke with a lovely lady named Faye Campos. Faye was very well spoken, very patient, equipped with the knowledge to guide me about my account and its reassurance upon its progress!!!! Speaking with Faye Campos she reassured my conscious and concerns along with all the questions I had!! This astonishing lady was so exquisitely knowledgeable and made sure I fully understood how my account was doing and its progress!!!! When our conversation was over I felt even more grateful and positive that I chose that right Legal Firm to help me with my finances!!! Thank you Mrs. Faye Campos and CLG!!!!

I am a client of CLG when I call or… I am a client of CLG when I call or have a question about my case, I can always get some on the phone without any Hassel. I receive calls wanting to know if I have questions or concern about the process, I will use CLG again. Customer Service is outstanding. Thank you Ms. Barker